Refund policy

Last updated: 03/11/25

1. Food Products (Frozen Meals)

As these are frozen food products, and in accordance with applicable food safety legislation, we do not accept returns or exchanges, except in the following cases:

• Incorrect product delivered
• Product damaged or defrosted at the time of delivery
• Any other duly proven issue

In such cases, the customer must contact us within a maximum of 24 hours after receiving the order, by email at [prontto@pronttoacomer.pt], attaching photographs and a description of the issue.

2. Non-Food Products (e.g., Ceramics)

We accept returns of non-food items within 14 working days, provided that:

• The product is in perfect condition, with no signs of use
• The original packaging is intact
• Proof of purchase is presented
• Return shipping costs are borne by the customer

To request a return, you must contact us in advance by email.

3. Refunds

After analysis and acceptance of the return request, the refund will be processed using the same payment method used for the purchase, within a maximum of 10 working days.