Terms of service

 

 

Last updated: 03/11/25

Welcome to [www.pronttoacomer.pt
]. When you visit, interact with, or use our Services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these Terms of Service or the Privacy Policy, you should not use or access our Services.

1. Supplier Identification

This website is operated by PRONTTO A COMER GOURMET, located at Rua Miguel Bombarda, Loja 3 – Parede, Portugal.
For any inquiries, please contact us at: prontto@pronttoacomer.pt

2. Products and Availability

All products are clearly and accurately described.
Prices are shown in euros (€) and include VAT at the legal rate in force.
We reserve the right to correct any errors in descriptions, prices, or availability without prior notice.

3. Orders and Payments

Orders are considered valid only after payment confirmation.
Payments are securely processed through authorized platforms (Shopify Payments or others indicated on the website).

4. Delivery

PRONTTO provides home delivery in the areas of Cascais, Lisbon, Oeiras, and Sintra.

4.1 Shipping Fees

Free delivery for orders over €50
€5 delivery fee for orders under €50

4.2 Weekly Delivery Schedule

Deliveries are carried out according to the schedule below:

Zone 1 – Cascais: Tuesdays and Fridays
Zone 2 – Lisbon: Mondays and Thursdays
Zone 3 – Oeiras and Sintra: Wednesdays

Orders must be placed at least 24 hours in advance of the next delivery date for the respective area.
The delivery date will always be communicated to the customer. In exceptional cases of delay or unavailability, the customer will be notified in advance.

4.3 In-Store Pickup (Click & Collect) – Parede Store

At checkout, customers may choose to collect their order directly from our store in Parede.

Pickup address: Rua Miguel Bombarda, 344 – Loja 3, Parede, 2775-003

Pickup hours:
Monday to Friday: 11:00 – 18:00
Saturday: 10:00 – 13:00

Processing time:
Orders are ready for pickup within 24 business hours after payment confirmation.
Customers will be notified by email or WhatsApp once their order is ready.

5. Cancellations and Right of Withdrawal

Under Portuguese law, the right of withdrawal does not apply to perishable food products, such as frozen meals.

For non-perishable products (e.g., ceramics), returns may be requested under the terms set out in our Return Policy.

6. Complaints Book

In compliance with national legislation, PRONTTO provides access to the Electronic Complaints Book, available at:
https://www.livroreclamacoes.pt

7. Changes to the Terms

These Terms and Conditions may be updated at any time.
We recommend checking them regularly. Continued use of the website after updates constitutes acceptance of the revised Terms.

8. Contact Information

Questions regarding these Terms of Service should be sent to prontto@pronttoacomer.pt

PRONTTO A COMER GOURMET
Phone: +351 964 489 021
Address: Rua Miguel Bombarda, 344 – Loja 3, Parede, Cascais